FAQ'S
Welcome to our FAQ, we are so happy to have you here and as a client.We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your delivery/shipping lead times?
To reduce waste and ensure each bespoke frame is handcrafted with care, all POSTERMANSION'S products are made to order. The good news? Our print labs work around the clock, so over 80% of orders are produced and shipped within 24 to 48 hours.
Shipping times (after dispatch):
🇬🇧 UK = 2-3 working days
🇺🇸 USA = 2-5 working days
🇪🇺 EU = 2-5 working days
These times are estimated and may be longer, especially during peak periods or holidays.
Will I be charged import fees?
We can guarantee there will be no additional import, custom or delivery fees on shipments.
Where do you ship?
With print studios in the UK, Netherlands, US and Germany, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible.
List of countries we ship to:
United states, United kingdom, Belgium, Netherlands, France, Spain, Portugal, Italy, Sweden, Denmark, Germany, Luxembourg, Monaco, Austria, Hungary, Ireland, Poland, Slovakia,
Can I change/cancel my order?
Once an order goes into production it is automatically booked in with our shipping partner and production enters into multiple automated flows, so changing or cancelling an order is difficult. Feel free to contact us at info@postermansion.com and we'll see what we can do.
If you need to amend your shipping address please email with the following details in the same format:
Shipping name:
First line of address:
Second line of address:
Town/City:
County/State:
Postcode/zipcode:
Phone number:
Email address:
What's your return and exchange policy?
Find our full returns policy here.
Orders
Below are some of are common questions about orders
I've placed an order, what next?
Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Once your order gets shipped out, you will receive the tracking information by email.
What should I do if the item received is faulty / damaged?
If your order arrived damaged upon arrival, please contact us as soon as possible via with Clear pictures of the damaged product and packaging inside and outside (even if not damaged). You can do this through the contact form or send and an email to info@postermansion.com As soon as we receive the pictures of the damaged package and products we will handle your request. Please not send back the damaged products to us on your own behalf.
My order is lost, what should I do?
If your order has been marked as delivered but you have not received it please let us know by emailing info@postermansion.com and we will track it down.
Printing & Framing
Below are some common questions about our products
Artworks are listed in cm and inches, which will I receive?
We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced.
Country of production:
🇪🇺 EU = cm
🇬🇧 UK = cm
🇺🇸 USA = inches
For example, an artwork size of 50x70cm/20x28″ would be printed at 20x28” if produced in the USA but 50x70cm if printed in the UK or EU. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer.
White border around the image?
When a white border frames the artwork on our website, it’s part of the final print—just as you see it. All listed dimensions include this border, creating a gallery-style finish that enhances the piece.
White borders give the print a clean, professional, and museum-quality appearance—similar to how art is presented in galleries. It creates space around the image, letting it "breathe" visually.
What back fixtures will my frame have?
Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger.
What is Giclée print?
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions.
We print all art prints on FSC® certified 230g/m2 premium archival paper that gives your prints a heavywheight, comtemporary matte feel.
We have chosen a matte surface without reflections to create a premium look and feel with no glare.